3 Park Avenue, Suite 1320 New York, NY 10016, United States +1(315) 825 2826

WE ARE PROUD TO BE A ¬

MOST TRUSTED E-CURRENCY X-CHANGER AROUND THE GLOBE,

SERVING AROUND 65,000+ CLIENT's,

AVAILABLE AT 49+ COUNTRIES,

WITH AVERAGE TRANSACTIONS OF 10,000$ USD/DAY,

WITH 58+ TRADING PLATFORMS,

WITH 55+ PAYMENT SYSTEMS,

WITH 58+ ONLINE BANKS,

WITH 88+ CRYPTOCURRENCIES,

Subscribe Us

FAQ

Service Related

  1. We accept Scan Copies of your Identity & Address Proof in .img/.jpeg/.jpg/.png, you can send scan copy details to our verification department Email ID: Verify@exchangepurse.com

  2. We want to know with whom we are dealing with, in order to avoid scamming.

  3. No, it is not necessary for you to have a bank account with our bank. You can simply go to any bank & branch in your city and deposit cash to our bank account.

  4. We always prefer instant transactions.

  5. In order to use our service for Payoneer you must already had received at least $100 from any Company like Fiverr, Odesk or via Payoneer US payment service in past. If you want to buy funds in Payoneer or want to exchange from any other e-currency to Payoneer like Bitcoin to Payoneer or Perfect Money to Payoneer etc. minimum amount is $100 due to limited allowed transaction per month.

  6. We do not charge high fee as compare to other X-changers or payment processors for Exchange, withdraw or deposit service.


    Without waiting long time and paying high cost, you can convert your digital money (E-currency) from one payment processor to other

  7. Yes, you can use our service from all countries however bank transfer is only available with few countries as of now.

  8. Your transaction Id will be your Order Id. If in case you want to track your order, Kindly inform us the transaction Id with the payment method. We will track for you.

Complaint

  1. Yes! For sure you can complaint about any user at any time. You can directly mail us on Complaint@exchangepurse.com or also you can inform us on Live Chat if we are available.

  2. There is not a Single issue with us to cancel your order at any point of time, without even a single question.

    However all you need to inform us prior 30min that you want to cancel your order in Contact Us section.

  3. You should urgently need to contact our support team, so that an operator could catch the transfer and cancel it as soon as earlier.

  4. We understand! However we always try our best to transfer money within the time frame, only sometimes it can be a delay otherwise our automated system will refund your money, if transaction is not completed successfully with 24 hours.

Query

  1. We The Exchange Purse, are the mediator, & is a free Internet-service intended to help finding electronic currency exchange services with the best exchange rates. Please read more here: About Us.

  2. Yes, 100% Legitimate & Legally Registered Under United States Incorporation law, with Dodd-Frank Act of 2007 (As New York incorporation), Read our Privacy Policies & Terms & condition in Footer Section of the website.

  3. We will only charge you around 1.5% of the whole amount, It doesn’t matter whatever will be the amount.

    This 1.5% is not our fees, this is only a payment gateway charges & currency conversion charges.

  4. Yes! As we are charging only 1.5% of the whole amount, and that is not sufficient for us to maintain our expenses within these charges, so we have a MOQ i.e. only 75$ per transaction.

  5. Yes, we are dealing with transactions in Cash as well.

    However currently we are present at very few Countries & Cities as of now, So cash transactions are also depends on availability at your location.

  6. All payments takes almost 30 minutes to 4 hours to complete. However if you are a first time user the transaction might can take 4 Hours to 24 Hours based on the bank Information provided by you. Also Payment wallet usually takes 30min. Based on our payment system.

  7. On the same source only through which you have paid money to ExchangePurse.

  8. Yes, we need Identity & Address Proof of the Customers, Only in case if amount is more than 780$, To avoid fraudulent ecurrency transactions & money laundering.

    Apart from all this, who want to buy, sell or exchange e-currencies between 75$ to 780$.

    We will never ask you for verification

Miscellaneous

  1. Please inform us. Thank you for your cooperation.

  2. It will be great if you contact the support team. Thank you

  3. We are an independent company not affiliated with any payment system. We only specialize in buying/selling/exchanging various electronic currencies. We do not participate in any projects.

  4. No, we are not affiliate or linked with any kind of website or individual person, we just offer exchange, withdraw or deposit service for legal payment processor companies.